Whether it is a question about a pinned thread, a concern about a post, or a suggestion for the forum itself, there is always someone on the other end. We keep support simple and human, because most of the time you just need a straight answer.
If you are reporting something urgent, like a safety issue or a flood alert, skip the form and call the number below. For everything else, email works well and we reply within a day.
Best for thread questions, account help, and reporting a post that crossed a line. You will hear back from a person, not an autoresponder.
Response within 24 hours
For urgent matters like flood-season route changes, missing person notices, or council updates that need a quick check.
Mon–Fri, 9am to 5pm
A moderator reads every message. If it is about a specific thread, they check the conversation history first, then reply with what was done. If it is a suggestion for the forum, it goes into the monthly review with the other residents' ideas. You will always get a clear outcome, even if the answer is "we are not changing that right now."
Average first reply: under 12 hours
Straight answers about how threads work, what gets moderated, and how to get the most out of the conversation without overthinking the rules.
No. Anyone can start a thread or answer a neighbour’s question without signing up. The only thing we ask is that you keep your message on-topic and include enough detail that the reply is actually useful. If you want to follow a thread or get notified about replies, that is where an optional account helps.
Anything tied to daily life around the quay: parking shortcuts on market days, cafés that stay open late, lost-and-found notices, repair recommendations, flood-season walking routes, small business openings and council updates. If it helps a neighbour make a better decision about the area, it fits. National news and general debate usually belong elsewhere.
A small team of local moderators reviews reported posts and keeps an eye on new threads. The goal is not to police opinions but to stop threads from turning into arguments. Personal attacks, spam and repeated off-topic posts get removed, and repeat offenders lose posting privileges. Most of the time the community polices itself before we need to step in.
Yes. Two threads stay pinned at the top of the board: one with emergency contacts for the riverside district, and one with the latest council updates about roadworks, flood alerts and planned events. Before you post a question, it is worth a quick look there, because the answer is often already waiting.
Use the report button on the post. It sends a quiet flag to the moderators without starting a public scene. You can also send a direct message through the contact page if the issue involves a private matter or a safety concern. Reports are reviewed within a day, usually faster during weekday evenings.
Report a concernLocal shops and services can announce openings, special hours or genuine offers, but the post has to be useful rather than a straight advertisement. A café telling neighbours about a late opening on Friday is welcome. A weekly promotional blast is not. If you are unsure whether your post counts as useful, ask a moderator first.
The forum works best when neighbours treat it like a shared noticeboard. Read the pinned threads, keep replies practical, and remember that the person on the other side of the screen lives on the same stretch of river.
Recent conversations from the quay, ordered by the latest reply. Jump into a thread to add what you know or ask a follow-up question.
Started by Priya N. · 2 hours ago
Mika slipped out on Tuesday evening around the north end of the footbridge. She answers to her name and has a small white patch on her chest. If you have seen her near the boat sheds or the community garden, please get in touch.
Started by Marcus W. · Yesterday
The library main room is booked for a council session on Thursday, so we are shifting the book club to the annex next door. Same time, 7 pm. The side entrance is open after six. Bring your copy of the current read and any notes you want to share.
Started by Daniel K. · 2 days ago
The pipes in our 1920s terrace keep knocking whenever the heating runs. Looking for someone who knows older buildings and does not mind explaining what they are doing. Happy to hear about your experiences, good or bad.
Started by Omar F. · 3 days ago
For anyone heading to the Saturday stalls, the lane behind the bakery usually has space until around 9:30. It is a short walk to the main square and avoids the queue at the riverside lot. Just mind the delivery bay between 10 and noon.
Started by Sophie T. · 4 days ago
A small electronics repair shop is opening next week on Mill Lane, two doors down from the post office. They plan to handle phones, laptops and the occasional vintage radio. The owner mentioned a soft launch on Friday with coffee and a look around the workspace.
Started by Council Update · 5 days ago
The south bank path between the boathouse and the old mill is closed until further notice due to rising water. Use the upper road detour past the community centre. The underpass near the playground tends to flood first, so plan around it during heavy rain.
Before you post a new thread, check the pinned notices and recent replies. Most everyday questions about the quay, from market-day parking to late-night café hours, have been covered by a neighbour already.
New to the forum? Read the community guidelines or head back to the main board to see what people are talking about today.