Whether you need a hand with a forum feature, want to flag a post or simply can't find the thread you were reading, the team behind Madison Quay is easy to reach. We answer in plain language and point you to the right place without the runaround.
For everyday questions about the neighbourhood, the community board itself is often the fastest route. For account or technical issues, the contact page is the direct line.
Reach the support deskLost something near the market, need a repair recommendation or wondering about a council notice? Post in the relevant thread and neighbours usually reply within a day.
Typical reply time
Under 24 hours
Trouble signing in, a broken link or a thread that won't load? Write to the support desk with a short description and we'll sort it out directly.
Typical reply time
Within 2 working days
If a post crosses the line or a conversation turns unhelpful, flag it and the moderation team will review it. Pinned threads on emergency contacts and council updates are checked regularly.
Review time
Within 48 hours
Run a shop or café on the quay and want to appear in the small business directory? Send the details through and we'll help you get listed with the right opening hours.
Processing time
Up to 5 working days
Before writing in, check the community guidelines and the FAQ section for quick answers.
Privacy policyA short weekly note about what is happening around Madison Quay: new shop openings, council notices, flood-season route changes and the threads neighbours keep coming back to. No noise, just the practical stuff that makes living here easier.
Whether you need a hand navigating the boards, want to flag a thread for review, or have a suggestion for the local events calendar, the people behind Madison Quay are here during regular hours. Pick the channel that suits you.
Our neighbourhood office sits above the old chandlery, a short walk from the north quay steps. Drop by if you are nearby, or send a letter to the usual address.
8626 Masango RidgeFor urgent matters like a pinned thread that needs attention or a council notice you cannot find, a quick call is usually the fastest route.
Weekdays, 9:00 to 17:00
For longer questions about community guidelines, event submissions or the small business directory, email works well. We usually reply within a day.
Replies within one working day
Forum moderation desk
Monday to Friday, 9:00 to 17:00
Saturday, 10:00 to 14:00
Typical reply times
Email within one working day
Phone calls answered during desk hours
Outside these hours, the community boards stay open. You can still start a discussion, answer a neighbour’s question or browse the events calendar without an account. If something needs a moderator’s attention overnight, leave a note and we will pick it up in the morning.